Contact Us

This Contact Us page provides the official business and customer support information for Soved. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: BRAND INFLUENCE GROUP RETAIL PTY LTD
Store Name: Soved
Physical Business Address: LEVEL 17 181 WILLIAM STREET MELBOURNE, 3000 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@soved.shop
Business Phone Number: +61480803167

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

To help us review a request, include the order number, checkout email, item name, and any photos, measurements, or tracking details that explain the issue. When information is incomplete, we may ask for the missing order details before confirming the next step.

We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.

MOUSE PAD ORDER QUESTIONS

For Soved mouse pad questions, include the product title and the detail you want reviewed, such as surface material, size, backing, edge, wrist rest cushion, color, package count, or damaged area. Close product photos are more useful than screenshots or full desk photos.

We can help with order status, missing items, product condition, returns, exchanges, and product-page clarification. We do not provide device troubleshooting, gaming performance guarantees, ergonomic medical advice, or computer setup services.