Soved offers direct assistance for mouse pad specifications, checkout questions, active orders, Singapore deliveries, and returns. The details below identify the Australian company operating the store and the channels used for customer support.
OUR IDENTITY
Legal Business Name: BRAND INFLUENCE GROUP RETAIL PTY LTDStore Name: Soved
Physical Business Address: Level 17, 181 William Street, Melbourne, VIC 3000, Australia
ABN: 74 618 769 789
ACN: 618 769 789
BRAND INFLUENCE GROUP RETAIL PTY LTD operates soved.shop. Soved serves customers in Singapore while the legal business identity and registered address remain Australian. Store pages use the same company name, ABN, ACN, address, email, and telephone details wherever those fields appear.
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
This weekday schedule follows the target market rather than the company address timezone. Messages received outside the listed period remain available for the next support session. A carrier trace, payment review, or returned-parcel inspection may require additional follow-up because those requests depend on transaction or delivery records.
HOW TO REACH US
Current Support Email: support@soved.shopBusiness Phone Number: +61 480 803 167
For order assistance, email the order number, checkout email, and a concise description of the requested help. For a product question, name the Soved mouse pad and identify the specification being checked, such as usable dimensions, thickness, surface material, backing, edge finish, color, or included quantity.
If the received item is incorrect or shows a condition issue, photographs of the mouse pad, outer parcel, and shipping label can help us compare the delivery with the order and outbound review record. Images support the case review but do not remove rights available under applicable consumer law. Do not send passwords, complete card numbers, or other unnecessary sensitive credentials by email.