Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains the rights and steps available to Soved customers after delivery. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For mouse pads and desktop mouse surfaces, return review focuses on whether the item remains new, complete, clean, and matched with the original order record. Because customers compare mouse pads and desktop mouse surfaces by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages. mouse pads and desktop mouse surfaces are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To qualify, items should remain unused, clean, complete, and in original packaging with tags, manuals, accessories, or included components when provided. Returns affected by misuse, improper storage, unauthorized alteration, or normal wear may be declined unless law requires acceptance.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@soved.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: LEVEL 17 181 WILLIAM STREET MELBOURNE, 3000 Australia.

Please provide the order number, checkout email, product name, and reason for the request. For wrong, damaged, or defective products, include clear photos of the product and outer package. When information is incomplete, we may ask for the missing order details before confirming the next step.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

Mouse Pad Condition Review

Soved returns are reviewed for new-only condition, clean tracking surface, intact backing, original shape, complete package count, and original packaging where possible. We may check cork grain, vegan leather surface, cloth tracking area, wrist rest cushion, rubber base, corners, and whether the item has been used on a desk.

Items may not qualify as new-only returns if they show wrist marks, oil transfer, dust buildup, coffee rings, pen marks, keyboard pressure lines, curled edges from use, damaged backing, pet hair, or altered trimming unless the issue is a verified delivery defect, wrong item, or transit damage.

Mouse Surface Evidence for Support

If a customer reports a defect, wrong material, missing item, or damaged package, useful photos include the full pad, surface texture, underside backing, edge, corner, wrist rest area, package label, and the specific damaged area. Screenshots, cursor tests, or device photos are usually not needed for the first review.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

We accept exchanges when the item qualifies for return and the requested replacement is available. If no suitable replacement is available, we may complete the request as a refund after inspection. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@soved.shop or +61480803167. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.