Shipping Policy

Last updated: July 3, 2026

This Shipping Policy sets out how Soved manages order cut-off, handling time, transit estimates, free shipping, and tracking support. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

Before shipping mouse pads and desktop mouse surfaces, we compare the order details with the product record and prepare the parcel for standard carrier handoff. Because customers compare mouse pads and desktop mouse surfaces by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Saturday and do not include public holidays or carrier closure dates. If information must be verified before dispatch, we may email the customer before the order moves forward.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers should review the shipping address carefully before payment, including unit number, postal code, region, and phone number when required. If delivery cannot be arranged to the address provided, we will contact the customer. The store keeps its customer-facing information consistent for Singapore orders, including shipping scope, support contact details, and refund timing.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

An order can ship in more than one parcel when item size, packaging protection, inventory location, or carrier routing requires it. Any split arranged by us remains covered by the same free standard shipping promise.

Mouse Pad Packing Notes

Soved mouse pad parcels are checked for surface material, size, backing condition, edge shape, and package count before carrier handoff. Cork pads are reviewed for natural grain and rubber backing, vegan leather desk mats for long flat surface and backing, and wrist rest pads for cushion profile and anti-slip base.

A Soved shipment contains the listed mouse pad or desk mat only. Orders do not include mice, keyboards, laptops, monitor stands, electronics, desk organizers, gaming software, or workstation setup services shown or implied by lifestyle images.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

When a parcel is delayed, damaged, or not updating, contact us with the order number and any carrier details or photos available. We will review the shipment information and assist with a practical resolution. When information is incomplete, we may ask for the missing order details before confirming the next step. mouse pads and desktop mouse surfaces are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@soved.shop for shipment support.

CONTACT

For shipping questions, contact Soved support at support@soved.shop or +61480803167. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.